Privacy Policy

Last updated: May 2, 2026

Clugins (“Clugins”, “we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, purchase our products, create an account, contact us, or use our plugins, tools, and digital products.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal information you provide to us:

• Name
• Email address
• Billing information
• Account details
• Support messages
• License or product access information

Technical information collected automatically:

• IP address
• Browser type
• Device information
• Website usage data
• Cookies and similar technologies
• Log data related to security, licensing, and product access

Payment information:
Payments may be processed by third-party payment providers. We do not store full credit card numbers on our own servers.

2. How We Use Your Information

We use your information to:

• Provide access to purchased products
• Create and manage customer accounts
• Generate, activate, validate, and manage licenses
• Process orders and payments
• Send purchase confirmations, license information, and important product emails
• Provide customer support
• Improve our website, products, and services
• Prevent fraud, abuse, unauthorized access, or license misuse
• Comply with legal, tax, and accounting obligations

1. License Validation

Some Clugins products may communicate with our license server to activate, validate, or deactivate licenses.

This may include:

• License key
• Website domain
• Product identifier
• Product version
• Activation status
• Timestamps related to activation or validation

We use this information only to manage product access, protect our products, and support customers.

4. Cookies and Analytics

Our website may use cookies or similar technologies to improve the browsing experience, remember user preferences, support account functionality, analyze website performance, and protect the website from abuse.

You can control cookies through your browser settings. Some website features may not work properly if cookies are disabled.

5. Email Communications

We may send you emails related to:

• Orders
• License information
• Product access
• Account activity
• Support requests
• Security notices
• Important service updates

We may also send marketing emails only where permitted by law or where you have agreed to receive them. You can unsubscribe from marketing emails at any time.

6. Sharing of Information

We do not sell your personal information.

We may share limited information with trusted third-party service providers when necessary to operate our business, such as:

• Payment processors
• Hosting providers
• Email delivery services
• Analytics providers
• Security and anti-fraud tools
• Customer support tools

These providers are only allowed to use the information as needed to provide their services to us.

7. Data Storage and Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no online system is completely secure. We cannot guarantee absolute security, but we work to protect your information using practical and appropriate safeguards.

8. Data Retention

We keep personal information only as long as necessary for the purposes described in this Privacy Policy, including:

• Providing purchased products and licenses
• Maintaining customer accounts
• Handling support requests
• Meeting legal, tax, and accounting requirements
• Preventing fraud or abuse

When information is no longer needed, we may delete, anonymize, or securely retain it where required by law.

9. International Processing

Some of our service providers may store or process information outside your province, state, or country. In such cases, your information may be subject to the laws of the country where it is processed.

10. Your Rights

Depending on where you live, you may have rights to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent where applicable
• Ask questions about how your information is handled

To make a privacy request, contact us using the information below.

11. Children’s Privacy

Clugins products and services are not intended for children. We do not knowingly collect personal information from children.

12. Third-Party Links

Our website or products may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those third-party websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page.

If the changes are important, we may provide additional notice where appropriate.

14. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, you can contact us at:

Clugins
Website: https://clugins.com
Email: support@clugins.com
Location: Montreal, Quebec, Canada