Refund Policy

Last updated: May 2, 2026

At Clugins, we want customers to feel confident when purchasing our plugins, tools, and digital products. This Refund Policy explains when refunds may be available and how refund requests are handled.

By purchasing from Clugins, you agree to this Refund Policy.

1. 7-Day Satisfaction Refund

If you purchase a Clugins product and are not satisfied, you may request a refund within 7 days of your purchase.

We believe customers should have a fair chance to test our products and decide whether they are useful for their workflow.

To request a refund, please contact us within 7 days of your purchase and include:

• Your name
• Your order email
• Product name
• Order number, if available
• A short explanation of the issue

1. Digital Product Refunds

Most Clugins products are digital products, such as plugins, tools, templates, files, or downloadable software.

Because digital products can be downloaded or accessed immediately, refunds are reviewed based on the situation. However, if your request is made within 7 days and is reasonable, we will do our best to handle it fairly.

3. Compatibility With Themes, Plugins, or Third-Party Tools

Clugins products are designed to work within their stated supported environments, but we cannot guarantee compatibility with every theme, plugin, hosting setup, third-party tool, custom codebase, WordPress configuration, WooCommerce setup, Unity version, or server environment.

If a product does not work because of a conflict with your theme, another plugin, custom code, hosting configuration, or third-party software, Clugins is not responsible for that conflict.

We may try to help identify the issue, but we are not required to fix third-party conflicts, custom website issues, or problems caused by external tools.

4. When Refunds May Not Be Available

Refunds may not be available if:

• The refund request is made after 7 days
• The product was purchased by mistake and heavily used or downloaded
• The issue is caused by unsupported third-party software, themes, plugins, hosting, or custom code
• The customer refuses to provide basic information needed to review the issue
• The product works as described, but the customer no longer wants it after the refund period
• There is evidence of license abuse, unauthorized sharing, cracking, reselling, or misuse

1. Support Before Refund

Before issuing a refund, we may ask for details about the issue so we can understand what happened.

In some cases, we may suggest:

• Checking product requirements
• Updating WordPress, WooCommerce, or related software
• Disabling conflicting plugins for testing
• Reviewing documentation
• Reinstalling or reactivating the product

This helps us improve our products and support future customers.

6. License Deactivation After Refund

If a refund is approved, your license, downloads, updates, and support access for that product may be deactivated.

You must stop using the refunded product after the refund is processed.

7. Processing Time

Approved refunds are usually processed through the original payment method.

The time it takes for the refund to appear in your account may depend on the payment provider, bank, or card issuer.

8. Changes to This Refund Policy

We may update this Refund Policy from time to time. When we do, we will update the “Last updated” date at the top of this page.

9. Contact

If you have questions about this Refund Policy or want to request a refund, contact us at:

Clugins
Website: https://clugins.com
Email: support@clugins.com